Product Updates – April, 2021

New features & products we've been working on to support our partner restaurants.

Throughout the month of April, we’ve been hard at work developing new features to support our partners in contactless dining. This update definitely represents a milestone with brand new ordering and takeout features. See below to learn what we’ve been up to. 

Pay Upfront – QSR & Takeout Ordering 

(online & on-premise)

This feature has been in the works for some time now. It’s designed to help QSR’s, Food Trucks, Food Halls, Food Stalls, and restaurants streamline both online and on-premise takeout ordering, with no fees or commission charges!  Say goodbye to long lines and added staff requirements to fulfill high-volume order periods. This feature is a game changer that can drastically improve your restaurants takeout experience and visibility. Introducing, commission-free takeout – from anywhere – on your website, social media, third-party review sites, business cards. The list goes on. 

Unlocking this feature allows you to offer ASAP takeout on your own terms:

  • Set available ordering schedules in advance
  • Toggle ordering on/off when needed
  • Set your own ETA for when a diner’s order will be ready after it’s placed
  • Review and confirm orders once they’re placed
  • Reject an order with reason (automatically refund) if needed and avoid diner disappointment

Start accepting orders from anywhere by incorporate this link directly on your:

  • Facebook
  • Instagram
  • Twitter
  • Tik Tok
  • Yelp
  • TripAdvisor
  • Google My Business
  • Your Website

What makes this different from other platforms is that we’re not a marketplace. It can help convert customers wherever they are interacting with your restaurant.

For more information around Pay Upfront Ordering and setup, please contact support@orderup.ai or your account representative.

Click here for a visual of how it works in a QSR scenario.

Improved Search Functionality

Shows how a restaurant operator can search through items to make changes, update price or image while they're in the OrderUp Menu Builder Application

Now in any section of the Menu Builder, you can easily search items, categories, menus, or modifiers. This small update makes it easier to change or update your menu(s) on the fly. If you run into any issues, please email support@orderup.ai

Banner & Hero Images Update

in the settings page of orderup's menu builder applications, you can update the banner image or restaurant logo

In the new Settings page of the menu builder, you can now easily upload banner images and logos. Previous issues with low photo resolution have been solved. We recommend experimenting with different images as much as possible. You can learn more about menu engineering here.

In a specific item, the “hero” image is now responsive. Meaning that it will adjust, and fit perfectly with the proper resolution on any screen or display. 

Order Removal Notifier

When a food or drink order can't be fulfilled, the restaurant now has the ability to explain to the diner why that item cannot be served

If an order is placed, but can’t be fulfilled for any reason, you now have the ability to communicate that with your diner. After clicking “remove item” a screen will appear that will have pre-set options as well as a text box to specify a custom reason. 

We believe these small changes can go a long way in supporting restaurants to operate efficiently and profitably. If there are any features you’d like to see next, don’t hesitate to reach out! Send an email to support@orderup.ai.

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