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Canada Digital Adoption Program for Restaurants

Canada digital adoption plan for restaurants cdap banner orderup

What does Canada's Digital Adoption Grant mean for restaurants?

What is the Digital Adoption Grant?

The Government of Canada announced that it will be investing $4 billion over the next four years to support over 160,000 small and medium sized businesses. The goal of the Canada Digital Adoption Program (CDAP) is to help small and medium sized businesses grow their online presence and upgrade or adopt digital technologies.

This plan was initially outlined in the 2021 Federal Budget, Chapter 4: Helping Canadian Businesses Grow and Succeed. It’s run alongside familiar programs such as Digital Main Street and Digital Boost 2.0

The government has recognized the way Canadians do businesses is changing. To stay competitive and continue to grow, businesses need to adapt new digital tools and technologies. 

In this post we’ll cover everything Canadian restaurant owners, operators and managers need to know about their eligibility, how to apply for the Digital Adoption Grant, and how to get the most out of this program.

What Are The Relevant Programs?

Depending on your goals and eligibility, there are two programs within the Canadian Digital Adoption Program (CDAP) for restaurants.

  1. Boost Your Business Technology
    • Up to $15,000 in grants to cover the cost of a digital adoption specialist
    • Access to a 0% interest BDC loan, up $100,000
  2. Grow Your Business Online
    • Micro-grant of $2,400 to develop and implement online or e-commerce strategies and technologies
Find out which grant is right for you using the CDAP grant Assessment tool.

Eligibility for Restaurants

Restaurants, food service places, bars and drinking places, and food trucks are are eligible for a CDAP grant. But depending on your historical revenue and other criteria, it could effect which program you fall into.

  • You must be incorporate federally or provincially, or be a Canadian resident sole proprietor
  • Are classified as a:
    • Full Service Restaurant
    • Bar, Pub and Drinking Place
    • Hotels
    • Food Truck
    • Fast Service 
  • Be a for-profit, privately owned business or restaurant
  • Have between 1 – 499 full time equivalent employees
  • Have at least $500,000 annual revenues in any of the previous three tax years

If your restaurant fits the criteria above, it qualifies for the “Boost Your Business Technology grant“.

If you do not have at least $500,000 in revenue in one of the 3 years prior, but meet the rest of the criteria, you are eligible for the “Grow Your Business Online grant“.

1. Boost Your Business Technology Program

Overview

  • The Boost Your Business Technology Program offers support to Canadian owned small businesses and restaurants by covering up to 90% of the costs associated with retaining a Digital Adoption Specialist for up to $15,000.
  • The grant ONLY covers the costs of retaining a Digital Adoption Specialist, who will aid in the planning of the digital adoption.
  • If extra funding or cash flow is required, restaurants are able to obtain a 0% interest loan from the Business Development Bank of Canada (BDC). Eligible businesses can secure up to $100,000 in no-interest funding. 

Retaining a Digital Adoption Expert

The grant covers up to 90% of the eligible cost of retaining the services of a digital advisor, up to a maximum of $15,000. This portion of the grant does not include purchasing or financing of new technologies for your restaurant.

What does a Digital Adoption Specialist do?

Eligible businesses will have access to a marketplace of Digital Adoption Experts to help with planning and implementation of new technologies such as order management systems, inventory systems and more. This is also known as a Digital Adoption Plan.

The grant covers up to 90% of the eligible cost of retaining the services of a digital advisor, up to a maximum of $15,000. This portion of the grant does not include purchasing or financing of new technologies for your restaurant.

Developing a Digital Adoption Plan

Business owners will work with the help of their advisors to understand the strategic goals of the business, process challenges and assess the baseline of their current technology. Below is an outline of the CDAP digital adoption plan guide and template.
 
  • Technology options analysis, for restaurants who have some components of a digital strategy or analysis. With the digital advisor’s expertise, identify what types of digital solutions it should consider and how those solutions align to the business goals and business imperatives.
  • A digital strategy and associated business benefits which take into account the restaurants governance and culture, its business model, its key processes that technology can help to optimize, its current digital strategy, its work methods, its informational and technological capabilities as well as its cybersecurity maturity.
  • Implementation roadmap to identify key business actions to be done prior to adoption of digital solutions as well as a proposed list of technology projects or initiatives. For the main projects proposed in the digital adoption roadmap, the advisor will also provide high-level project timelines, dependencies and an appreciation for the costs, the complexity and level of change adopting these new technologies will require.
Below is a more detailed description of what should be included in the digital adoption plan. These are considered “mandatory” elements by the CDAP.
 

 Executive summary: 

  • Provide a high-level summary of the key elements of the plan, and how adopting new technologies will help the business or restaurant meet their requirements and imperative business goals.

Restaurant Technology and current state analyses

  • Key business information (eg, sector, employee structure, operations, value proposition etc,).
  • Overview of the restaurants current strength’s, weaknesses, opportunities and threats.
  • External considerations such as market, competition and business model
  • Key infrastructure, technology stack, staffing and partner integrations, and how these current technologies can help businesses deliver value to their customers and the restaurant itself
  • This may include a digital maturity assessment
Digital adoption analysis and recommendations
  • Identify a minimum of three potential digital/technology solutions for the restaurant to consider, including how each solution will benefit the operations. Align the prioritized digital solutions to the benefits. 

Example: 

Joe is the owner of Joe’s Diner. He’s known for providing a great affordable weekend brunch service. Every weekend, Joe is forced to turn away customers because there are only 10 tables in the restaurants, and it fills up fast. One of Joe’s goals is to reduce table turnover time to cover more tables during his weekend brunch rushes.

A solution to Joe’s problem could be to adopt a QR code ordering and payment system. These systems are proven to reduce table turnover time by 15 minutes. This is because guests are able to order and pay for their food, without waiving down a server, or waiting for a payment terminal.” 

Implementation Roadmap

  • Identify the key elements to implement the recommended options including timeline, dependencies, costs to acquire the technology etc.
Optional elements:
  • Skill requirements: Identify the skills and competencies that the restaurant will need to possess to implement the top three digital solutions. Examples could be staff training, website access, ease of use and steps of service.
  • Key digital solution characteristics: Identify the high-level requirements to implement the top three solutions. High level finance requirements, degrees of complexity and how these technologies will be managed.

How Restaurants Can Apply for the Canadian Digital Adoption Grant

Eligible restaurants can begin the application process on the CDAP website.

Application Process

  1. Restaurants will be asked to provide the following basic information including:
    • User Name
    • User Email Address
    • Business number
    • Legal name of business
    • Operating name of business
    • Canadian address of the applicant business
  2. Businesses will need to complete the Digital Needs Assessment (DNA) survey. 
    • The survey is a comprehensive analysis of your restaurants digital maturity, and compare it to global industry benchmarks
    • You can access the survey here

Eligible Costs and Expenses

Eligible costs are costs incurred in Canada by the applicant directly associated with retaining a registered Digital Advisor and for the direct production of a Digital Adoption Plan for the applicant. Eligible costs include:

  • Fees, commissions and charges by organizations providing Digital Advisory services and registered on the Digital Advisor Marketplace website for the production of a Digital Adoption Plan;
  • Applicable federal and/or provincial sales taxes applied to the fees and commissions charged by the Digital Advisors listed on the Digital Advisor Marketplace and only for the purpose of producing a Digital Adoption Plan for the funding recipient.

The amount of the Boost Your Business Technology grant will be up to 90% of the eligible costs, up to a maximum value of $15,000.

Ineligible Costs

Any cost of activities not directly related to the development and production of a Digital Adoption Plan by the businesses Digital Advisor are deemed ineligible.

In other words, the grant funds can not be spent on implementation or costs of new technology. They must be associated directly with with the Digital Adoption plan and the Digital Advisor. 

0% BDC Loan Details

Funding for new technologies can be acquired through a 0% interest loan from the Business Development Bank of Canada

These funds can be used to finance the implementation of your restaurants digital adaption plan.

The maximum loan amount is $100,000.

Loan Eligibility

  • Business revenues between $500,000 and below $5M: you can request a loan between $25,000 and $50,000
  • Business revenues $5M and more: you can request a loan between $25,000 and $100,000

Loan Terms

  • 5-year term with 12-months capital postponement (total of 6 years)
  • No fees

2. Grow Your Business Online Grant

Overview

  • The grow your business online grant is mainly for consumer facing businesses to develop and implement more competitive e-commerce stores, or to help with other online aspects of your business (i.e Website, online ordering, etc.)
  • Eligible businesses or restaurants will receive a micro-grant of up to $2,400 to help with the costs related to adopting technologies such as accepting online ordering and payments
  • The micro-grant is sponsored by the Department of Innovation, Science and Economic Development (ISED)
  • Restaurants will have access to a network of E-commerce advisors

Eligibility

Applications can only be submitted by a small business that meets all of the following criteria:

  • Is a for-profit business (including for-profit social enterprises and co-operatives)
  • Is a registered or incorporated business
  • Is a consumer-facing business
  • Can be accessed by consumers or provides in-person services to consumers
  • Has at least one employee
  • Must commit to maintaining digital adoption strategy for six months after participation in the program
  • Must consent to participating in follow-up surveys, sharing information with the Government of Canada (ISED and Statistics Canada), and having the name of the business published as a recipient of funding

The following types of small businesses are ineligible:

  • Corporate chains, franchises or registered charities
  • Representatives of multi-level marketing companies
  • Real estate brokerages

What’s Included?

Restaurants can receive a one-time micro grant of $2,400. These funds are meant to be used to help with the costs related to adopting digital technologies. 

Restaurants will also have access to a network of e-commerce or website advisors to help assess digital needs, help develop their online strategies and deploy new technologies.

How can Restaurants Apply for the Grow Your Business Online Grant?

Application Process

  1. Use the assessment tool to determine if your business is eligible or best suited for the Grow Your Business Online Grant
  2. Read the eligibility criteria to make sure your business meets the required needs
  3. Restaurants will be directed to their local service providers in their home province or regions for details on how to apply for the grant
  4. Your service provider will ensure your business meets the eligibility requirements

Ontario Restaurants

For Ontario Restaurants apply through one of the providers below. Please note, the application portal is not fully open as of March 7, 2022. You are still able to pre-register with one of the following: 

For all other provinces and territories, start your application process here.
 
Indigenous business can apply through the following:

Indigenous Businesses

CDAP Strategies and Consideration

Make the most out of the Canadian Digital Adoption Program

Overall, we’re very happy that the Canadian Government is recognizing the need to support small and medium sized businesses. The pandemic has shifted how consumers, businesses and restaurants interact. Technology has become a focal point to facilitate safe and efficient commerce across Canada.

We firmly believe that access to new technology should be for everyone. Not just the restaurants who were able to maintain a profit amidst restrictions and lockdowns. This is at the core of who we are at OrderUp, and what our products & pricing reflect. 

If you have any questions regarding the application process, qualifications or would like some more insight, please reach out to partners@orderup.ai.

 

As you consider taking advantage of the CDAP, we’ve outlined some specific aspects to consider. 

Due Dilligence

Since this grant only covers 90% of the cost of a Digital Adoption Specialist, be diligent when connecting with one. If an advisor costs $10,000, you will still have to pay $1,000 out of your pocket.

Digital Adoption Plan

Pay close attention to the digital adoption plan and the cost/benefit of the proposed solutions. Any adoption of new technology will be paid out of pocket, or you will have to secure a loan. While the BDC’s 0% loan is a great opportunity to secure capital and cash, ensure you are comfortable with taking on debt, and explore more cost effective solutions.

Prioritize Your Pain Points

When you’re strategizing with your Digital Adoption Specialist, make sure you’re aware of and prioritizing the problems that you’re trying to solve. Every restaurant is different, conduct your own needs assessment before committing to a plan. 

In our thousands of conversations with restaurant owners, managers and entrepreneurs, these are some of the most common problems we see and hear:

  • I want to increase sales, but don’t want to increase my menu prices
  • I want to save money on labour costs, or operate with less staff
  • I want to turn more tables during my busy hours
  • I want to drive more online sales, without paying the third-party marketplace fees

As you prepare to dive into the right grant for your restaurant, we’re offering a free, no strings attached consultation. We have over 30+ years of experience in restaurant management, hospitality and technology. 

Book a free consultation with one of our restaurant technology specialists

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